Processes

Q: How long does it takes to make a rice dumpling?
A: The whole process of making rice dumplings, from the preparation of the ingredients to the cooking of the dumplings takes eight hours. Five hours is spent soaking the rice in water to ensure the consistency is
perfect for dumplings and the other three hours are spent preparing the dumpling.

Q: What are the processes involved in making a dumpling?
A: The dumpling process is a precise process to ensure that the dumpling is cooked to perfection. The primary processes include, washing the pandan leaves, preparing the ingredients, seasoning the meat, cooking the rice and wrapping the dumplings.

Q: What kinds of ingredients are used for making dumplings?
A: The primary ingredient to all rice dumplings is the glutinous rice and the pandan leaves. The other ingredients will depend on the type of dumpling and will include meat, beans, coriander, egg yolk, pepper and the five spices.

Q: What is so difficult about making dumplings?
A: The difficult part about making dumplings is the process of cooking the rice. Adequate water levels are necessary in order to cook the perfect dumpling. If there is inadequate water, the rice will be hard and burnt whilst if there is too much water, the rice will be too soggy. The skills required to wrap dumplings also take much practice to perfect.

Q: How has technology been involved in making dumplings?
A: Technology has helped improve the efficiency, effectiveness, safety and hygiene of the dumpling making process. Examples of technological processes involved include; (1) Timers are used to control the eight boilers to ensure the consistency is right. (2) Mechanical meat cookers are used to ensure the safety of workers., (3) A multipurpose mixer is used to rinse the rice, as well as add the seasoned meat with additional powders, as manual mixing causes excessive fatigue for his employees.

Q: How does Eastern Rice make sure that the dumplings they sell are fresh?
A: Eastern Rice Dumpling works 24 hours, seven days a week to ensure customers can get fresh dumplings at anytime throughout the day.

Q: How long does it take to wrap a dumpling?
A: Wrapping of dumplings is a skill and the trained employee can wrap 200 pieces of dumplings in approximately one hour.